BE / B.tech / B.Sc / BCA : 2010 / 2009 / 2008 Passout @ Chennai
Job Position : Fresher

Job Role : Trainee

Job Category :
• Software, Hardware, EDP
• Banking

Job Location : Chennai, Tamilnadu

Industry :
• Banking/ Financial Services
• IT/ Computers - Software

Desired Qualification :
• B.Sc / BCA / BE / B.Tech (Computer Science)
• 2008, 2009, 2010 (all the semester passouts)
• No standing arrears and not more than 2 history of arrears.
• Over all percentage 65% and above through out the academics.

Desired Experience : 0-1 Years

Desired Skills :
• Excellent communication skills.
• Willing to work in night shifts.
• Willing to sign a bond for two years as per corporate standards.

Job Description :
• Handles technical support requests from the Customers and provides quick & efficient resolution accordingly.
• Fields customer technical support requests arriving via telephone & E-mail in a prompt, courteous, and knowledgeable manner.
• Thoroughly and efficiently gathers customer information, assess and fulfills customer needs, educates the customer where applicable to prevent the need for future contacts and documents the interaction through tracking tools.
• Provides quality service and support in a variety of areas as per the service boundary.
• Performs miscellaneous job-related duties as assigned and reports the progress/process to the Reporting Manager.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Communicates effectively through both verbal and written channels.
• Ability to work with a team and follow instructions from supervisors and Adheres to procedures laid by the department.

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